1.1 “Company,” “we,” “us,” or “our” refers to Gilmore Building Supplies Ltd. 1.2 “Customer,” “you,” or “your” refers to any individual or business purchasing goods from our website. 1.3 “Website” refers to gilmorebuildingsupplies.co.uk. 1.4 “Goods” means any products available for purchase on our website. 1.5 “Working days” means Monday to Friday, excluding bank holidays in England and Wales.
This website is owned and operated by:
Gilmore Building Supplies Ltd.
Ashmore Lake Way,
Willenhall,
West Midlands,
WV12 4LF
Company number: 05706680
Contact email: Sales@gilmorebuildingsupplies.co.uk
Call: 01902 366620
2.1 It is not necessary to register with us to use most parts of this website. However, particular areas of this website will only be accessible if you have registered.
3.1 This website may be used for your own private purposes and in accordance with these terms and conditions. 3.2 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
4.1 All reasonable measures are taken to ensure that this website is operational 24/7. However, we are not liable for any downtime due to technical issues. 4.2 Where possible, we will provide advance notice of maintenance-related downtime, but we are not obligated to do so.
5.1 Any material that a visitor sends or posts to this website shall be considered non-proprietary and non-confidential, except for personal information, which is handled per our Privacy Policy. 5.2 Users shall not post material that: 5.2.1 Is defamatory, discriminatory, or obscene. 5.2.2 Incites racial hatred or breaches confidentiality. 5.2.3 Contains harmful software, including viruses or Trojan horses. 5.3 We will fully cooperate with law enforcement authorities in cases of unlawful postings.
6.1 Our website may contain links to third-party websites. We do not endorse or accept responsibility for these websites. 6.2 Any website linking to us must not misrepresent our relationship or contain offensive content. 6.3 Unauthorised linking may result in indemnification claims for any resulting damages.
7.1 We make every effort to ensure that product descriptions and images are accurate. However, minor variations may occur. 7.2 Product availability is subject to change, and we are not liable for out-of-stock or discontinued items.
8.1 All prices are in GBP and include VAT unless stated otherwise. 8.2 If there is an error in the pricing, we reserve the right to cancel or amend an order before dispatch.
9.1 We accept payment via credit/debit cards and other methods as displayed at checkout. 9.2 Payments must be made in full before dispatch. 9.3 Payment method for credit account customers are strictly 30 days nett end of month.
10.1 Users may request a trade account via our website. 10.2 Approval of trade accounts is at our sole discretion, and we reserve the right to refuse any application without explanation. 10.3 Approved trade account holders will have access to different product pricing and may have the ability to pay via purchase order instead of online payment. 10.4 The payment terms for credit account customers are strictly 30 days net end of month. 10.5 Trade accounts are subject to periodic review, and we reserve the right to modify or terminate any trade account at our discretion.
11.1 Orders are processed and delivered within 5 working days unless otherwise specified. 11.2 If a delivery is delayed due to unforeseen circumstances, we will notify you as soon as possible. 11.3 If a delivery attempt is unsuccessful due to customer absence, redelivery charges may apply.
12.1 Risk of loss or damage to goods passes to you upon delivery. 12.2 Ownership of goods remains with us until full payment is received.
13.1 Customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. 13.2 Your right to cancel starts when you place the order and lasts 14 days from when you receive the goods. 13.3 If goods are faulty or damaged, you must notify us within 48 hours of receipt. 13.4 Customers must return goods at their own cost unless otherwise agreed. 13.5 Refunds will be processed within 14 days of receiving returned goods. 13.6 Collection charges may apply if the customer is unable to return the goods to our premises. 13.7 The right to cancel does not apply to: 13.7.1 Bespoke products. 13.7.2 Products damaged after delivery. 13.7.3 Products that have been used. 13.7.4 Products that have been cut to length. 13.7.5 Products that have had its sealed packaging opened.
14.1 If a product is faulty, we will offer a replacement or refund. 14.2 Customers must provide photographic evidence of damage where required.
15.1 We do not accept liability for indirect or consequential losses. 15.2 Nothing in these terms excludes liability for death or personal injury caused by negligence. 15.3 This does not affect your statutory rights under UK consumer law.
16.1 If you create an account, you are responsible for maintaining its confidentiality. 16.2 We are not liable for unauthorised access to your account due to negligence.
17.1 All content on this website is owned by or licensed to us and protected under UK copyright laws.
18.1 We comply with UK GDPR regulations. Please see our Privacy Policy for details on data handling.
19.1 We reserve the right to update these terms at any time. 19.2 Customers will be notified of any material changes before they take effect.
20.1 We are not liable for failure to perform obligations due to events beyond our control, such as natural disasters, strikes, or government actions.
21.1 If you have a complaint, please contact us at [contact email] or [phone number]. 21.2 We aim to resolve complaints within 10 working days.
22.1 We reserve the right to refuse or cancel any order if we suspect fraudulent activity. 22.2 We may conduct additional security checks before processing an order.
23.1 We are committed to minimising our environmental impact and will continue to implement sustainable practices where possible.
24.1 These terms and conditions are governed by English law. 24.2 Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
25.1 All formal communications should be sent via email or postal mail to our registered address. 25.2 We will communicate with trade account holders primarily via email, and it is their responsibility to keep contact details up to date.
